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Fulfillment Policy
Overview
At ecufilestuning.com, we want our customers to know exactly how our services work. Our SaaS (Software as a Service) platform is designed to give you access to our services immediately after purchase.
Subscription and Credits
You can purchase credits during registration.
These credits are used to order our files and services directly from the website.
Access to Services
Our portal is available online 24/7.
Your credits and services are activated immediately after payment validation.
Refunds
If you are not satisfied, you can request a full refund within 7 days of your first payment.
In the event of a technical issue preventing you from using the service, we can offer:
a full refund, or
a refund in credits.
The final decision will depend on the nature of the reported issue.
Cancellation
You can cancel your subscription at any time.
Refunds are only possible within 7 days of the first payment.
After cancellation, access remains active until the end of the current billing period.
Support
Need help? Contact us at contact@ecufilestuning.com.
Version 2 – Legal Style (more formal, similar to the General Terms and Conditions)
Execution Policy
1. Purpose
This policy describes the conditions for order processing, access to services, and refunds applicable to users of ecufilestuning.com.
2. Purchase of Credits
2.1. Upon registration, the customer can purchase credits that can be used exclusively on the platform.
2.2. Credits allow access to the services and files offered online.
3. Access to Services
3.1. Access to the platform and credits is granted upon confirmation of payment. 3.2. The platform is available online 24/7, subject to possible technical maintenance.
4. Refunds
4.1. The customer may request a full refund within seven (7) days of the first payment.
4.2. In the event that the service cannot be used for proven technical reasons, ecufilestuning.com may, at its sole discretion, offer:
a full refund, or
a refund in the form of credits.
5. Cancellation
5.1. The customer may cancel their subscription at any time.
5.2. Refunds are only granted if canceled within seven (7) days of the first payment.
5.3. In the event of cancellation, access remains valid until the end of the current billing period.
6. Support
For any questions or assistance, customers can contact contact@ecufilestuning.com